Support

Easyteam partners closely with you throughout the integration journey, ensuring seamless collaboration from planning and development through to production launch.

Integration Support

When you start integrating with Easyteam, we establish a dedicated Slack channel for direct communication between your team and ours. This channel facilitates real-time collaboration and quick resolution of questions throughout the process.

We support your integration with:

Comprehensive technical documentation

Detailed integration guides

Access to a sandbox environment for development and testing

Our engineering team provides technical guidance to help you make informed implementation decisions and adhere to best practices tailored to your use case.

Project Timeline

We begin by partnering with your product and design teams to craft the optimal user experience. Through a collaborative discussion, we help determine the best implementation approach, component placement, and user flows that align with your platform's unique needs.

This initial planning phase typically involves:

Understanding your users' workforce management needs.

Reviewing design guidelines and platform conventions.

Planning component placement and user flows.

Defining exact instructions and prioritization for your tech team.

Once the experience is defined, our technical teams collaborate on implementation. This approach ensures that when development begins, your team has a clear roadmap and can implement efficiently, reducing overall development time and potential revisions.

Throughout the implementation, we maintain close communication between our teams through regular check-ins and our dedicated Slack channel. We're there to provide guidance, answer questions, and help overcome any technical challenges that arise.

Two-Tier Customer Support Model

Easyteam operates on a two-tier support system designed to provide efficient end-user support.

Platform Support (Tier 1)

Your support team acts as the first line of defense for end-user inquiries, handling basic questions and troubleshooting. To empower your team, we provide:

Comprehensive training materials

Detailed troubleshooting guides

A well-maintained knowledge base

This equips your support staff to confidently address common user questions and basic feature explanations.

Technical Support (Tier 2)

For complex issues requiring deeper expertise, Easyteam’s technical team provides advanced support. This includes:

Resolving data mismatches

Investigating bugs and integration challenges

Addressing advanced troubleshooting scenarios

Our technical support team operates under a Support SLA, ensuring timely assistance for escalated issues.

Knowledge Transfer

We believe in empowering your team with deep understanding of the integration. Our training materials cover system functionality, common use cases, and troubleshooting procedures. We regularly update these resources to reflect new features and improvements to the platform.
This also allows your support, marketing and product teams to stay up-to-date with product changes and updates.

Getting Started

To begin your integration journey with Easyteam, reach out to our partnership team to request sandbox access and schedule an initial technical discussion. We'll set up your dedicated Slack channel and provide all necessary credentials to start building.

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Ready to enhance your platform with workforce management features? Contact our team to begin your integration journey.

Integration Support#

Project Timeline#

Two-Tier Customer Support Model#

Platform Support (Tier 1)#

Technical Support (Tier 2)#

Knowledge Transfer#